What is covered
Polyfab Parasol shade cloth carries a ten-year manufacturer’s warranty against UV degradation, and the PTFE thread every sail is sewn with carries the same ten years.
The warranty covers the fabric and the stitching.
What is not covered
The warranty does not cover damage from storms or high wind, from a sail left slack, from incorrect fixing points or hardware, or from chemicals, abrasion or fire.
How to make a claim
Contact us on 1300 304 360 or through the contact page with your order number and photographs of the sail.
Shade Sails DIY
Unit 4 / 2 James Street, Bayswater WA 6053
Phone: 1300 304 360
ABN 31 867 669 772
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The benefits of this warranty are in addition to other rights and remedies you have under the law.